6 easy steps to build an effective IT help desk knowledge base
ManageEngine ServiceDesk Plus
6 easy steps to build an effective IT help desk knowledge base
A knowledge base (KBase) is an organized repository of relevant data, structured with IT best practices and knowledge gained from practical experiences. A full-fledged KBase will help improve agent productivity and customer satisfaction. Learn the six steps to build an effective help desk knowledge base for your business.
Mar 21, 2020
Help Desk Skills
6.1K views · 81 reactions | We have so many students who want to work in the computer science field after graduation. The BCPS Student-Run Help Desk allows them an opportunity to develop those skills and help keep technology functioning efficiently. Graduating with more than just a diploma! | Baltimore County Public Schools | Facebook
2:26
6.1K views · 81 reactions | We have so many students who want to work in the computer science field after graduation. The BCPS Student-Run Help Desk allows them an opportunity to develop those skills and help keep technology functioning efficiently. Graduating with more than just a diploma! | Baltimore County Public Schools | Facebook
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